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Student Development and Enrollment Services

The University of Central Florida (UCF) is a large and dynamic multi-campus university. While UCF stands for opportunity, we know that occasionally students will face a challenge or concern that requires assistance or intervention from one or more campus offices or individuals. This website was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved.

At UCF, students are our most important constituents. They are also vital partners in ensuring the effectiveness of our institution and its learning environments. To promote appropriate communication between students and the many campus entities with which they interact, UCF has created a number of venues where students can share feedback, including student concerns, with appropriate parties. Students are encouraged to pursue informal resolution to matters of concern whenever possible. In most cases, unless otherwise defined by university policy, this entails bringing the concern to the attention of the person or office where the concern arises. If dissatisfied with the response, the student may contact the appropriate area supervisor, director, department chair, or dean for resolution. If a concern cannot be resolved through informal means, a student may file a formal written complaint in accordance with university procedures.

The University of Central Florida considers student concerns filed using the following university procedures to be formal written student complaints. Academic colleges and other UCF administrative units may establish their own informal policies and procedures for addressing reported student concerns. Procedures for resolution vary based upon the nature of the complaint.

Academic Appeals
Non-academic Appeals
Other Complaints
Reporting a Student of Concern
Resources
Florida State University System Board of Governors Student Complaint Procedure


Academic Appeals

Academic appeals procedures are also published in the Undergraduate Catalog and the Graduate Catalog.

Appeal Type Responsible UCF Unit Filing Information Posted Policy/Regulation
Academic Appeals – Undergraduate College of Undergraduate Studies Follow procedures listed in The Golden Rule Student Handbook, Section 4, Student Academic Appeals. UCF Regulation 5.016: Student Academic Appeals
Academic Appeals – Graduate College of Graduate Studies Follow procedures listed in The Golden Rule Student Handbook, Section 5, College of Graduate Studies: Student Academic Appeals or Appeals of Graduate Program Actions or Decisions UCF Regulation 5.016: Student Academic Appeals UCF Regulation 5.017 Appeals of Graduate Program Actions or Decisions*
Academic Misconduct Appeals Office of Student Conduct Students found by the university to be “in violation” as a result of an academic misconduct hearing may appeal the finding(s) and sanction(s) imposed by the Director of the OSRR using the Academic Misconduct Appeal Form. UCF Regulation 5.015(4i):
Student Academic Behavior Standards

Non-Academic Appeals

Appeal Type Responsible UCF Unit Filing Information Posted Policy/Regulation
Student and Student Organization Conduct Appeals Office of Student Conduct Students  or student organizations found by the university to be “in violation” as a result of a student conduct hearing may appeal the finding(s) and sanction(s) imposed using the Student Conduct Appeal Form. UCF Regulation 5.010: Student Conduct Appeals
and UCF Regulation 5.013: Organization Conduct Review Process; Sanctions; Appeals
Housing and Residence Life Appeals Housing and Residence Life
  • Students Employed by UCF’s Housing and Residence Life who wish to appeal a termination should read the procedures in the UCF Housing Protocol Guide located on the Housing SharePoint site.
Community Living Guide: Student Conduct Appeal Process Housing Agreement Terms
Parking Citation Appeals** Parking and Transportation Services

Student Government Association
UCF Regulation 6.007: Traffic/Parking Regulation and Enforcement
Student Fee Appeals Student Account Services
  • Students who desire to appeal a Late Payment Fee and/or a Late Registration Fee may make their appeal to the Fee Appeals Committee by initiating a Fee Appeals Committee Petition.
  • Students taking undergraduate courses are assessed a surcharge when attempting a course for a third time or more. Guidelines and appeal filing information are available on the UCF Student Account Services “Third Attempt Fee Appeals” webpage.
UCF Regulation UCF-4.019: Fee Policy – Payments, Refunds, and Release of Fee Liability
Student Financial Aid Appeals Office of Student Financial Assistance UCF Regulation 4.020: Student Financial Aid

Other Complaints

Complaint Type Responsible UCF Unit Filing Information Posted Policy/Regulation
Alleged Discrimination Grievances Office of Equal Opportunity and Affirmative Action Discrimination grievance investigation procedures are provided in detail on the website of UCF’s Office of Equal Opportunity and Affirmative Action Programs (EE/AA). A written, signed statement of complaint must be submitted in order for EO/AA to process a formal discrimination grievance. The “Discrimination Grievance Intake Form” should be used for this purpose. EOAA Discrimination Grievance PolicyUCF Regulation 3.0134: Grievances Alleging Discrimination
Alleged FERPA Violations Registrar’s Office If you have concerns or believe your rights under FERPA may have been violated, please contact the Registrar’s Office by e-mailing  registrar@ucf.edu with the subject line “FERPA Concern.” Student Rights to Privacy: FERPA
Alleged Misconduct by a UCF Employee, Contractor, or Agent University Compliance, Ethics, and Risk Office Students wanting to report potential misconduct by a UCF employee, contractor, or agent may file an anonymous report through UCF IntegrityLine at 855-877-6049 or the online reporting form. UCF Policy 2-700: Reporting Misconduct and Protection from Retaliation
Alleged Unprofessional Conduct or Misconduct by UCF Police Personnel Police Department Follow the detailed complaint resolution procedures including a Citizen Complaint/Concern Form on the UCF Police Department website. UCF Police Department Internal Complaint Investigation Procedures
Complaints regarding UCF Health Center Privacy Practices or HIPPA Compliance Student Health Services A written complaint may be submitted to the HIPAA Privacy Officer via the UCF Health Center contact form. UCF Student Health Services Notice of Privacy Practices
Complaints regarding:

  • University Libraries
  • Computer Services and Telecommunications
  • Office of Instructional Resources
  • Center for Distributed Learning
Information Technologies & Resources The Information Technologies & Resources Complaint Form should be used to file a complaint with University Libraries, Computer Services and Telecommunications, Office of Instructional Resources, or the Center for Distributed Learning. UCF IT&R Complaint Procedure
Indoor Air Quality Environmental Health and Safety Department Indoor Air Quality Concern Form Campus Safety and Health Policy
Safety Concerns Environmental Health and Safety   Safety Concerns Report Campus Safety and Health Policy

Special Circumstances

If the concern pertains to activity at a UCF Regional Campuses location, students should seek guidance from Regional Campuses Administration on how to file a complaint.

Students taking UCF courses at the Universidad San Ignacio de Loyola (USIL) in Lima, Perύ, should follow the procedures above to file appeals and complaints related to UCF instruction. For all other concerns or questions about where to address a particular concern, please contact USIL’s Center for Global Education.


Reporting a Student of Concern

To report a formal student conduct complaint, please utilize the appropriate reporting mechanism identified above. To report a student of concern, please use the Student of Concern Reporting Form. If the matter is urgent and it is after regular business hours, you may consult with the UCF Counseling Center Crisis Hot-line. If there is an imminent risk of harm or danger, please dial 911.
The Office of Student Rights and Responsibilities (OSRR) will take reasonable steps to maintain the privacy of those who complete a Student of Concern Report, if requested. If the circumstances don’t allow privacy to be maintained, this will be discussed with the person making the referral prior to disclosure to the student if possible. On occasion, due to the nature of the reported concern, the reporter may be evident to the student of concern.


Resources

The following resources may also be useful to students seeking informal resolution to a particular concern:

UCF Colleges

Select UCF Administrative and Service Units

A UCF student who is unsure of who is responsible for handling his or her particular concern may contact one of the offices below for assistance with identifying the appropriate venue for seeking an informal or formal resolution:


Florida State University System Board of Governors Student Complaint Procedure

The University of Central Florida is one of twelve state universities that comprise the Florida State University System governed by a statewide Board of Governors (BOG). The BOG’s internal policy is to respect the processes each university has established to address student complaints and to require that students exhaust all appropriate internal university processes before seeking an external review. However, after a student has exhausted all internal university processes, provided there is no avenue for external appellate review by a court, the BOG’s complaint form may be completed and submitted by those students asserting noncompliance with state law or Board regulations. The complaint form is posted at http://www.flbog.edu/contact/.

The University of Central Florida supports the rights of students to express concerns, lodge complaints, file grievances, and make appeals in a safe environment. UCF has established reasonable complaint policies and procedures that are well-publicized and administered fairly. Unless otherwise redirected, these apply to all UCF students regardless of the physical location where a course is offered and includes those enrolled in online experiences.