The University of Central Florida (UCF) is a large and dynamic multi-campus university. We know that occasionally students will face a challenge or matter that requires assistance or intervention from one or more campus offices or individuals. This website was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved.
At UCF, students are our most important constituents. They are also vital partners in ensuring the effectiveness of our institution and its learning environments. To promote appropriate communication between students and the many campus entities with which they interact, UCF has created a number of venues where students can share feedback with appropriate parties. Students are encouraged to pursue informal resolution to grievances whenever possible. In most cases, unless otherwise defined by university policy, this entails bringing the issue to the attention of the person or office where the concern arises. If dissatisfied with the response, the student may contact the appropriate area supervisor, director, department chair, or dean for resolution. If a grievance cannot be resolved through informal means, a student may file a formal written complaint.
The University of Central Florida considers grievances filed using the following university procedures to be formal written student complaints.
Academic appeals procedures are also published in the Undergraduate Catalog and the Graduate Catalog, except those pertaining specifically to MD student appeals or appeals related to UCF course sections of co-listed courses offered at the UCF Downtown campus.
UCF Regulation 5.017: Appeals of Graduate Program Actions or Decisions
UCF Regulation 5.013: Organization Conduct Review Process; Sanctions; Appeals
Housing Agreement Terms
UCF Policy 2-004.2: Prohibition of Discrimination, Harassment and Related Interpersonal Violence
If the concern pertains to activity at a UCF Connect location, students should seek guidance from UCF Connect Administration on how to file a complaint.
To report a formal student conduct complaint, please utilize the appropriate reporting mechanism identified above. To report a student of concern, please use the Student of Concern Reporting Form. If the matter is urgent and it is after regular business hours, you may consult with the UCF Counseling Center Crisis Hot-line. If there is an imminent risk of harm or danger, please dial 911.
The Office of Student Rights and Responsibilities (OSRR) will take reasonable steps to maintain the privacy of those who complete a Student of Concern Report, if requested. If the circumstances don’t allow privacy to be maintained, this will be discussed with the person making the referral prior to disclosure to the student if possible. On occasion, due to the nature of the reported concern, the reporter may be evident to the student of concern.
The University of Central Florida is one of twelve state universities that comprise the Florida State University System governed by a statewide Board of Governors (BOG). The BOG’s internal policy is to respect the processes each university has established to address student complaints and to require that students exhaust all appropriate internal university processes before seeking an external review. However, after a student has exhausted all internal university processes, provided there is no avenue for external appellate review by a court, the BOG’s complaint form may be completed and submitted by those students asserting noncompliance with state law or Board regulations. The complaint form is posted at http://www.flbog.edu/contact/.
The University of Central Florida supports the rights of students to file grievances, lodge complaints, and make appeals in a safe environment UCF has established reasonable complaint policies and procedures that are well-publicized and administered fairly. Unless otherwise redirected, these apply to all UCF students regardless of the physical location where a course is offered and includes those enrolled in online experiences.
All student complaints and appeals must first follow the appropriate UCF procedure listed above and the Florida State University System procedure. If a UCF distance education student is not satisfied with the outcome of the institutional and the state process, a formal written complaint that the terms of the State Authorization Reciprocity Agreement (SARA)–or of laws, standards or regulations incorporated by SARA–are being violated may be filed.
UCF students located in a SARA member state may file complaints with the FL-SARA PRDEC at FLSARAinfo@fldoe.org. Please visit the FL‐SARA Complaint Process page for more information. Resolution of the complaint by the Florida SARA PRDEC is final.
Whereas California is not currently a SARA member state, UCF students located there may file complaints with the institution and state agency complaint process listed above.
Students should first attempt to resolve their complaints through the appropriate process listed above. If not satisfied with the outcome, students may file a complaint with UCF’s institutional accreditor, SACSCOC.
For complaints that address significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures, complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions.
Please read the document carefully before submitting a complaint. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf. The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes. Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement.
The following resources may also be useful to students seeking informal resolution to a particular concern:
A UCF student who is unsure of who is responsible for handling his or her particular concern may contact one of the offices below for assistance with identifying the appropriate venue for seeking an informal or formal resolution: