The University of Central Florida (UCF) is a large and dynamic multi-campus university. While UCF stands for opportunity, we know that occasionally students will face a challenge or concern that requires assistance or intervention from one or more campus offices or individuals. This website was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved.
At UCF, students are our most important constituents. They are also vital partners in ensuring the effectiveness of our institution and its learning environments. To promote appropriate communication between students and the many campus entities with which they interact, UCF has created a number of venues where students can share feedback, including student concerns, with appropriate parties. Students are encouraged to pursue informal resolution to matters of concern whenever possible. In most cases, unless otherwise defined by university policy, this entails bringing the concern to the attention of the person or office where the concern arises. If dissatisfied with the response, the student may contact the appropriate area supervisor, director, department chair, or dean for resolution. If a concern cannot be resolved through informal means, a student may file a formal written complaint in accordance with university procedures.
The University of Central Florida considers student concerns filed using the following university procedures to be formal written student complaints. Academic colleges and other UCF administrative units may establish their own informal policies and procedures for addressing reported student concerns. Procedures for resolution vary based upon the nature of the complaint.
Reporting a Student of Concern
Florida State University System Board of Governors Student Complaint Procedure
Academic appeals procedures are also published in the Undergraduate Catalog and the Graduate Catalog.
If the concern pertains to activity at a UCF Connect location, students should seek guidance from UCF Connect Administration on how to file a complaint.
Students taking UCF courses at the Universidad San Ignacio de Loyola (USIL) in Lima, Perύ, should follow the procedures above to file appeals and complaints related to UCF instruction. For all other concerns or questions about where to address a particular concern, please contact USIL’s Center for Global Education.
To report a formal student conduct complaint, please utilize the appropriate reporting mechanism identified above. To report a student of concern, please use the Student of Concern Reporting Form. If the matter is urgent and it is after regular business hours, you may consult with the UCF Counseling Center Crisis Hot-line. If there is an imminent risk of harm or danger, please dial 911.
The Office of Student Rights and Responsibilities (OSRR) will take reasonable steps to maintain the privacy of those who complete a Student of Concern Report, if requested. If the circumstances don’t allow privacy to be maintained, this will be discussed with the person making the referral prior to disclosure to the student if possible. On occasion, due to the nature of the reported concern, the reporter may be evident to the student of concern.
Effective January 2018, distance education students who have completed the appropriate UCF complaint or appeals process and any applicable state grievance process, may appeal non‐instructional complaints to the FL‐SARA PRDEC. For additional information on the complaint process, please visit the FL‐SARA Complaint Process page.
The University of Central Florida is one of twelve state universities that comprise the Florida State University System governed by a statewide Board of Governors (BOG). The BOG’s internal policy is to respect the processes each university has established to address student complaints and to require that students exhaust all appropriate internal university processes before seeking an external review. However, after a student has exhausted all internal university processes, provided there is no avenue for external appellate review by a court, the BOG’s complaint form may be completed and submitted by those students asserting noncompliance with state law or Board regulations. The complaint form is posted at http://www.flbog.edu/contact/.
The University of Central Florida supports the rights of students to express concerns, lodge complaints, file grievances, and make appeals in a safe environment. UCF has established reasonable complaint policies and procedures that are well-publicized and administered fairly. Unless otherwise redirected, these apply to all UCF students regardless of the physical location where a course is offered and includes those enrolled in online experiences.
The following resources may also be useful to students seeking informal resolution to a particular concern:
A UCF student who is unsure of who is responsible for handling his or her particular concern may contact one of the offices below for assistance with identifying the appropriate venue for seeking an informal or formal resolution: